Come visitSanta's Grotto
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Are you on the nice list? We think so!

We all deserve a Christmas to remember this year so let us help create some magic for you and your family… Welcome to Santa’s Grotto at Castlemas!

Immerse yourselves in the true spirit of Christmas with a magical moment every step of the way, even the grown-ups are in for a treat!

Join us on a journey, as we step into a world filled with magic and take you on a fully immersive experience this Christmas. We can’t wait for you to see what the Elves have been up to. 

This experience is to ultimately provide you & your little ones with memories that you won’t forget – let’s create some magic!

*Please note that our elves will cater their greeting/performance depending on the age of child or need. Quiet grotto visits will be arranged if you email hello@castlemas.com after making your booking. Please read our FAQ’s to find out more about our quiet and baby friendly experiences.

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Things you need to know before booking…

*Please ensure you read all of the below, as well as our FAQ’s so that your booking experience is as easy as possible.

What can I expect from my Santas grotto ticket?

In purchasing a Santa’s grotto ticket, you are guaranteeing your ticket party priority access to all that Castlemas has to offer!! This is not just a grotto experience, you will have the chance to immerse yourself amongst the wooden chalets of Mistletoe Town, maybe purchase a festive hot chocolate in the Jinglebell bar and retrieve your treasure map to see if you can find the festive wonders that are hidden within the Castle grounds. You may even decide to book to see one of the shows in the Igloo Theatre OR take part in a family workshop – you can make a day of it! Castlemas will be filled with photo opportunities so that you can capture some beautiful shots of your little ones this Christmas! The Castle is the place to be this Christmas!

Your Grotto experience will include;

  • A golden keepsake ticket to prove that you have been one of the lucky ones to enter the Castlemas grotto this Christmas
  • An Elf-tastic performance and training session that only golden ticket holders have the pleasure of seeing
  • A beautifully age appropriate personally wrapped gift
  • A personalised meet and greet with Santa himself in the purpose-built, bespoke grotto
  • Access to The Santa Shop which will stock a whole range of merchandise, sweets and gifts that only Santa’s visitors can see
  • An interactive queuing experience with the Elves
  • Free photo opportunities whilst with the Elves in their welcome room.

Santa’s room is where the magic happens and therefore, no photos are permitted when you are in Santa’s room itself. However, the elf-tographer will be there to take a professional photo of you enjoying this magical moment to allow you to truly embrace everything as it happens and soak in the festive atmosphere. This photo can be pre-booked at checkout, online for an additional £5 and collected from Santa’s shop straight after your session. If you do not book your photo now, don’t worry as you can still decide to purchase one on the day, however this will be for the non discounted rate of £10.

How do I book?

STEP 1: Using the booking widget below, please select the date you would like to visit Santa.

STEP 2: Once you have selected your date, choose one of the eight time slot options. On the day, you can join the queue at any time between this time slot.

STEP 3: Next, you will need to select your group size (maximum of 6 people). You are only eligible to choose one ticket option of between 1-4 children (£18 per child over 6 months).
*Please note that a maximum of two adults can be admitted free of charge with every booking. If you have more than four children who would like to attend the same Grotto experience, you will need to book an additional time slot. This must be done on a separate purchase. See how to do this by reading our FAQ’s.

STEP 4: A professional elf-tographer will be in Santa’s Grotto ready to capture that magic moment! So why not pre-order your 6×8″ photo today for £5 (£10 on the day). You can pre-order as many as you want upon checkout. There will also be additional merchandise to purchase at our Santa shop too.

STEP 5: Finally, before you proceed to payment you will be asked three questions about each child attending; Their Name, Age and a Personal Achievement that you would like to share with Santa. These questions will help make the experience even more magical.

STEP 6: Proceed to payment. (Your tickets will be emailed to you once your payment is made)

*Please note that the TN card discount does not apply to Santa’s Grotto.

If you have any other enquiries, please do read our FAQ’s below and if your question still isn’t answered, please email hello@castlemas.com

We cannot wait to see you there!

BOOK NOW!

SANTA'S GROTTO AT CASTLEMAS IS NOW SOLD OUT

Frequently Asked Questions

BOOKING ENQUIRIES:

How many adults are we allowed per booking?To ensure that the grotto does not become crowded, we ask that a maximum of two adults attend with any 1 booking. IF you have any enquiries about this, we are more than happy to help - therefore please email hello@castlemas.com so that we can assist you.
Can I bring my baby?Please note babies under 6 months can be admitted free of charge but this will not include a present. Please email for further guidance. Babies 6 months and over will get the full Santa's Grotto experience tailored to suit their age and will receive a present from Santa. Please ensure you answer the questions at the checkout where you can put their age.
What if I have more than 4 children who want to attend the grotto experience?This is absolutely fine! However, we do ask that if you have more than 4 children, you make another booking within the same time slot. This can be done by opening a seperate tab on your web browser. Example: 8 children - 4 Adults could be split accordingly:
4 children (2 adults)
4 children (2 adults)
OR
3 children (2 adults)
2 children (2 adults)
2 children (2 adults)
How will I receive my tickets?Your tickets will be emailed to you - please bring these e-tickets with you upon entry and they will be exchanged for golden keepsake tickets. If you pre-book a photo, you will also be given this token upon arrival too.
Can I use the TN card discount?The TN card discount does not apply to any part of Santa's Grotto.

ARRIVAL

Where should I park?We recommend that you park in either the Slade, Sainsburys, Waitrose or long stay car parks and walk to the Castle from there. A map will be sent to you ahead of your visit, or please do email us if you need additional support with this. We ask that only those with access needs use the main Castle car park - this will avoid disappointment and congestion if there is not a space. Please accommodate time for this ahead of your arrival.
Where do I enter Castlemas from?You can either enter via the Castle arch or via the River walk entrance, off of the high street.
What time should we arrive to the grotto?Please do allow enough time to find a parking space and enter onto the castle grounds. As Castlemas has so much to offer, we suggest that you arrive early and enjoy all the festivities on offer - maybe you could book onto a show, enjoy a hot chocolate or visit the market?
Our time slots run every hour, therefore we suggest that you arrive TO THE GROTTO ITSELF no earlier than your allotted start time. We have capped the number of people per hour to ensure that every party will have enough time to enjoy the full experience.
What if Castlemas is full and there is a waiting time to enter? I don’t want to miss our time slot.You will gain priority access as you have an experience that has been booked. Therefore you will not need to wait in the “free walk in” queue.
What if I miss my time slot?Sadly, the Elves need to ensure they accommodate everyone, therefore if you miss your allowed time slot, you will be unable to access another time slot. Therefore we suggest that you arrive in the Castlemas grounds early to ensure that you can arrive on time.

ACCESS/AGE RESTRICTIONS

Is the Santa Experience appropriate for babies?Our Elves have been trained to offer a magical experience for all age groups. Anyone over 6 months requires a ticket to enjoy the Santa Experience; our elves will offer a sensory based experience to ensure your little ones feel comfortable, engaged and totally immersed in the magic of the grotto. Santa has also ensured that they receive an age appropriate gift. Therefore, if you do have a baby over 6 months - they will need a child ticket to access the grotto. Please note babies under 6 months can be admitted free of charge but this will not include a present. Please email for further guidance.
Will you offer a quiet grotto experience for those with additional needs?If your child has additional needs, please get in touch after making your booking by emailing hello@castlemas.com - we will make a note that your experience is tailer made for your Childs needs. Whether this means social stories ahead of arrival, quieter music, a darker room etc. Our elves are trained to offer these bespoke experiences depending on the need/age of the child.
Is the grotto accessible?Yes, Our grotto is all on one level and will have three separate rooms with conjoining doors. We do not offer additional carers tickets as an adult is included within the price. If there are older children/ adults with additional needs who are visiting our grotto, please email hello@castlemas.com to let us know and we can ensure we make their experience equally as magical. If you require more information about what to expect from the grotto, or a social story to ease your child into the experience - please get in touch (as per the email above). Our elves have been trained to ensure that they provide the most welcoming routine for each specific group/party. Please email and additional need requests to ensure your party can get the most out of an experience.
*Accessible parking is in the Castle Car park
What’s included in my ticket?Your Grotto experience will include;
  • A golden keepsake ticket that shows you have been one of the lucky ones to enter the Castlemas grotto this Christmas
  • An Elf-tastic performance and training session that only golden ticket holders have the pleasure of seeing
  • A beautifully age appropriate wrapped gift
  • A personalised meet and greet with Santa himself in the purpose-built, bespoke grotto.
  • Access to The Santa Shop which will stock a whole range of merchandise, sweets and gifts that only Santa’s visitors can see.br

  • * A professional photo and additional merchandise can be collected/purchased from Santa’s shop after your visit.
    How long is the experience?The experience inside the grotto will last for around 10/15mins. However, you can stay at Castlemas for as long as you like.
    SANTA'S GROTTO AT CASTLEMAS IS NOW SOLD OUT

    Thanks to our amazing sponsors

    The Igloo TheatreFind your space to dance this Christmas with
    Mistletoe TownIn Association with
    Santa's WorkshopSponsored by
    Jingle Bell BarIn Association with
    The BandstandSponsored by in association with
    Santa's GrottoSponsored by
    Pre-Show DinnerPartner
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